Keller Interiors - Customer Care Center

Gabby Cerna

I’ve worked in retail for the past 10 years holding down various positions including supervisor and management positions gaining a ton of experience through servicing customers and clients. The time spent in retail lined me up with the skills I needed allowing me to transition into the flooring industry with ease just last year. Along with my perfectionism, I continue to always keep striving for the best customer experience for both our customers and store associates. Like my home life, I believe in creating a work environment with honesty, hard work and open lines of communication. Having the right balance between work and home allow me to get things done and still enjoy life. With family, friends and my fur baby, I keep fairly busy, but you can most likely catch me at an Oakland A’s game, the lake or beach or down by the river floating.

Krystal Cintron

Krystal grew up in the city of Atlanta, Ga. She joined Keller Interiors in April 2019. She is new to the flooring industry and very ecstatic about growing with Keller Interiors. Krystal has over 15 years of customer service experience. Her background consists of retail management, customer care representative and being a resolutions specialist. Krystal has one son she adores. In her free time, she loves to write music, travel and spend time with her family and friends.

Caroline Dixon

carolinedixon@kellerinteriors.com

Hi, I’m Caroline and I grew up in Georgia, though most of my family lives in South Carolina. I used to work retail and food service, but I really enjoy working at Keller: facing new challenges and learning a new industry. In my free time, I like to read comics, play table top role-playing games, and binge fantasy and science fiction TV shows.

Dana Falavinha

danafalavinha@kellerinteriors.com

Dana has been in the flooring industry for over 10 years. She has been a part of all aspects of this field from owning a retail store to measuring to management. She thrives on product knowledge and her attention to detail is her passion. Dana’s hobbies include anything outdoors such as hiking and kayaking as well as a love for live music. Her weekends and free time are spent with her husband, 3 beautiful children and 2 doggie babies.

Brianna Falavinha

I currently live in Texas but I was born in New Jersey and raised in Louisiana. I’ve been in the flooring industry for 5 years. Going to Disney World and spending time with my cat Louie are two of my favorite things to do. While being a part of the Keller team, I am also a full time student at Texas Tech University. I will be graduating next semester!

Brandon Ferro

I've been in the flooring industry for 8 years. My background is mostly from the 2nd largest home improvement store as a Specialist and as an Installation Coordinator on the other side of the install. I'm very much into horror movies. I do special effects makeup and fabrication of props. I sculpt and I paint. I love music a lot. Always got a tune in my head. My friends are family and I treat them as so. I spend a lot of time with them when I'm not at work. I love being an uncle to my best friend's son. He always keeps us busy with various sports.

Debbie Gauley

debbiegauley@kellerinteriors.com

Debbie comes to Keller Interiors with an extensive background in customer service and business management. She is excited to share her enthusiasm and can-do attitude with the Keller team and our customers. Debbie’s hobbies are many and varied. Current favorites are travel, hiking, entertaining, and jewelry design.

Tania Gonzalez

Tania grew her knowledge and passion in the home improvement industry in 2016. She worked as a customer service rep for an independent flooring company. Since then Tania has grown within the industry while expanding her knowledge and gaining the experience to provide the best customer support. She is very excited to be a part of a positive, leading team in Keller Interiors. Tania enjoys spending her free time with family and friends. She enjoys the outdoors and hopes to visit all national parks one day.

Kenya Grace

kenyagrace@kellerinteriors.com

Kenya was born January 22, 1989 in Hampton,Virginia and moved to Atlanta, Georgia in 1997. Currently she lives in Riverdale, Georgia. She is the second oldest daughter of 4 siblings and an Aunt of 3 nieces and 2 nephews. Her hobbies are music, singing and writing songs and massage therapy. Kenya hopes to start her own business with body hair care butters/oils. She also loves animal and nature so she is interested in becoming a photographer in that category.

Kendra Hill

My name is Kendra Hill. My hobbies include sewing which has led me to opening my own small business called Second Touch Designs. I have 15+ years of medical experience under my belt & am married with 1 child.

Sara "Emily" Jordan

saraemilyjordan@kellerinteriors.com

Hi! I’m Sara Emily Jordan. With nearly 15 years of experience in flooring sales and customer service, I am so excited to bring my flooring passion and knowledge to Keller Interiors to make each customer experience exceptional. I have lived and worked all over the United States and even spent a few years living overseas. I got married in October of 2021. I love travel, photography and sewing. Flooring is more than my job, it is truly my passion.

Paul Lewis

Paul has been with Keller Interiors in Indy since 2005. He started as an Installation Contractor and shortly thereafter move to a position as Jobsite Measurer and Field Inspections Consultant. These days, Paul is working closely with Tom Aldredge as our Assistant Installation Manager. Paul has been in the flooring industry for 20 years, having worked in both commercial and residential, and having first-hand knowledge of all aspects of flooring installation. During his free time Paul enjoys spending time with his daughter and playing the drums.

Scott McEachin

Scott has been with Keller Interiors since 2009. With a degree in Marketing and Management, he brought numerous years of experience in personnel, project and process management. Since joining our team he has managed many aspects of our business. He is currently enjoying his role as a technical supervisor with the centralized details and refigures team in Atlanta. Scott thrives on providing solutions for customers and the team.

Ashley Murray

My name is Ashley Murray. I have experience in flooring as I use to work for the second largest home improvement store in the U.S. I know the ins and out of flooring product and installation. I like spending time with the family and doing outdoor activities. I'm an outgoing person and easy to get along with.

Beth Owens

Though new to Keller Interiors, Beth has over 12 years experience as an administrative officer and operations manager in the flooring installation business. She is currently overseeing the implementation of new concepts to streamline our estimation process. Coming from a family owned company herself, Beth appreciates the personal touch Keller provides and brings renewed enthusiasm to our team. Outside of work, Beth enjoys life with her husband, Cody, and their daughter, Ariana. An avid Disney fan, Beth could not be more fond of her palm tree swaying home state, Florida and takes any opportunity to visit the most Magical Place on Earth!

Kelly Taylor

kellytaylor@kellerinteriors.com

Kelly has been with Keller since 2015 and has served in different roles within the company. Her current role is Customer Care Center Manager where she is able to provide support to multiple teams within Keller. Kelly comes with an extensive background with the 2nd largest home improvement store in the U.S. and the flooring industry in general. When she is not working, she enjoys traveling and spending time with her husband and two daughters.

Lizabeth Viveros

lizabethviveros@kellerinteriors.com

I am from Orange County. I have 8 years of customer service and 6 years of flooring experience. When I am not working, I like to go to the beach and park with my husband and daughter. I am excited to be part of Keller and continue to service our customers.

Destinee White

destineewhite@kellerinteriors.com

I am from Mississippi, but was raised in Illinois and Wisconsin before moving to Georgia when I was in high school. Before coming to Keller in March I worked at Lowes for five years. I am a junior at Kennesaw State University majoring in Business Management. Outside of working I enjoy spending quality time with my twins, family, and friends.

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