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Customer Care Center
Des Moines, IA
Orange County, CA
Palm Desert, CA
Port St. Lucie, FL
San Diego, CA
3240 Good Iron Way
M–F 8:00am EST - 4:30pm EST
Tom started work for Keller Interiors in 2010. His background working as an installer and a degree in textiles provides him with a thorough understanding of the flooring industry. Tom uses this knowledge ensure that every install is performed with a dedication to quality. Tom is excited to be a part of a company committed to growing through each customer’s satisfaction.
Born & raised in Gary, IN, Princess has over 12 years experience in big box retail with customer service and management skills. She brings to Keller a go-getter attitude and likes to take challenges head on. When she is not working, she is spending time with her loved ones, especially her children. Also, in her spare time she loves watching her children play in the band and of course rest and relaxation!
Our company is based on a family tradition of superior floor covering installation services. My family began a store much like today’s decorator stores back in the early 60’s. Many things have changed since those days in products and installation techniques, but exceptional customer service hasn’t. By working in the family business from an early age, I was always reminded of those core values and I believe that has helped shape our business of today. I was fortunate to have spent several years in the less “techie days” of the early 80’s, working with Apple and IBM through VAR programs. Those experiences gave us the ability to create custom software that put us at the forefront in handling our client’s orders and concerns. Today, we believe we have the best systems in place to quickly and efficiently measure your project, monitor your installation from beginning to end and address any warranty issues, if or when they arise without even raising a pencil. Our first installation distribution center was started in 91’ in Atlanta, GA. Today we have over 30 locations throughout the country applying the principles we’ve learned in over 50 years in the business. These locations are managed with experienced flooring people that will provide quick local service. Only flooring installation companies that have passed our litmus test for excellence and have certifications for their respective fields are used. Good communication skills, elite customer service and differentiated quality work are a must! We have been blessed with some of the best accounts in the industry, past and present. Companies who put customer satisfaction and quality installation at the top of their priorities are whom we partner with. The principle of applying the “golden rule” to business and the art of handling a problem the “right way” if one occurs has been our working formula. Thanks to those who have helped build our business and to those who will in the future.
Son of president and owner, David Keller, Kyle joined the company in July 2013. He has worked as a company-wide recruiter and Installation Manager in Charleston. Currently, he is Regional Manager over facilities in South Carolina and parts of Georgia. He grew up following his father by helping to lay floors at a young age and learning the trade inside and out. Kyle graduated with a business degree at the University of South Carolina and spends some of his time traveling to our other offices helping manage and fill in where needed. He enjoys salt-water fishing, golf, and spending time with his wife and puppy at home.
Leland is the Information Technologies (I.T.) Director and joined the Keller Team in 2012. His 20+ years experience of developing FileMaker Pro databases systems and administering Macintosh systems will facilitate his goal of helping Keller Interiors to better serve their customers and promote a competitive advantage in the global marketplace. He enjoys cooking, kayaking, flying, is a father of 3 children, and has 6 grandchildren.
Brandon, son in law of David Keller, joined the company in 2007. With experience in the construction industry and a marketing degree, Brandon hit the ground running as a Project Manager. Over the years, he has served in several different capacities with Keller. He has an eye for detail and exceptional communication skills, which has translated well in helping grow the company while maintaining a family environment internally and externally. Brandon’s dedication and commitment are evident through his strong relationships with those around him and the quality of his work. When not working, Brandon enjoys spending time at home with his wife, great dane (Tahoe), and 3 children (Emerson, Keller, & Ford).
Eric was born in Naples, Florida & joined Keller in April 2020. He brings nine years of home improvement experience. He held various management positions in big box retail, such as speciality assistant store manager, operational assistant store manager, and specialty department manager. In his spare time, he enjoys spending time with his wife, Kimberly, their son, Connor, and chocolate lab, Capers.
John Sarappo is a Certified FileMaker developer and a graduate of Drexel University with a degree in Electrical Engineering. Prior to joining the Keller team in June, 2019, John developed FileMaker solutions for over 25 years within the music industry. Now he brings his wealth of FileMaker knowledge to the Keller team to help them continue to lead the flooring industry with cutting edge technologies. John has lived in many parts of the world, including Philadelphia (Fly Eagles Fly), London, Paris, Los Angeles and Nashville prior to his relocation to the Charleston area. With two grown children (Emma and William), John and his wife Inger plan to do more traveling with other “empty nesters” as they enter the next phase of their life together. John is an avid classic rock historian with a substantial collection of vinyl records and CDs. Ask him a question about music and he may never stop talking!
Pam joined Keller with over 30 years experience in big box home improvement positions. Her previous most recent experience focused on customer service and contractor management and interaction. She understands the importance of a strong relationship with our business partners and the value of creating a differentiated experience for each customer served. She spent time with her Dad as he worked with family installing carpet, hardwood, and vinyl flooring in the winter months to make ends meet. She loves the water- boating, fishing, and any watersports. Basically, she loves being outdoors and spending time with her husband and 5 fur babies!
Mervin joined Keller Interiors in December 2016. Prior to that he worked on the retail side for over 12 years in both flooring and managing install projects. The retail experience and product knowledge he brings is an added asset to Keller Interiors for both assisting our installers as well as our customers. In his spare time he enjoys spending time with his wife and daughter.
Caroline was born in Florida and grew up in East Tennessee. She joins the Keller team with over 12 years of flooring and installation management experience, covering Big Box, Residential, and New Construction. In her spare time she enjoys traveling, remodeling and design, and spending time with her dog, Luna.
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